Is it safe to make payments?
Yes! All payments on our website are securely encrypted and processed through Stripe, our trusted payment gateway.

What payment methods do you accept?
We accept a variety of payment options at WineTourism.com, including:

• Major credit cards (Mastercard, Visa, American Express)

• Debit cards that work like credit cards

Can I cancel my activity?
Yes, you can! If you cancel at least 7 days before your experience, you'll receive a full refund. Unfortunately, cancellations made after that won’t be refunded, as we want to respect the time and planning the wineries put into preparing for your visit.

Do you offer gift cards?
Yes, we do! We can set up a gift card for use on our website. Just send us an email at winerootstrails@gmail.com, and we'll take care of the rest!

Can I change my booking?
Of course! To make changes, just reach out to our bookings team at winerootstrails@gmail.com. If the change is requested less than 48 hours before your experience, we may not be able to offer a refund if we can't accommodate the request. But we'll do our best to help!

What if I need to cancel my activity due to an emergency?
We totally understand that emergencies can happen! If you need to cancel, please let us know as soon as possible. If it's within 48 hours of your booked experience, we unfortunately can't offer a refund. However, if it's 48 hours or more in advance, we'll be happy to offer a full refund. We’re here to help however we can!

Can I book a spot for a special event?
Absolutely! Just send us an email at winerootstrails@gmail.com, and we'll do our best to make it happen for you.

When will my payment be charged?
Your payment will be processed once you receive the confirmation email for your booking.

Can I get an invoice?
You can request your invoice by emailing winerootstrails@gmail.com

I am going alone. Are there many people going alone?
The good news: over half of our travelers join our trips solo! These are small group tours, which means they're a perfect way to meet new people.

In fact, many of our past travelers have formed great friendships. So, don't let the idea of coming alone deter you. It's a truly rewarding and enriching experience!

Travel plug adapter
You'll definitely need an adapter for our destinations. The outlets there are European, specifically the two-round-pin type (often referred to as Type C, E, or F). So, we highly recommend bringing a universal adapter or a plug designed to go into those 2-pin European sockets.